YOUR CREDIT CARD WILL NOT BE CHARGED UNTIL THE GOODS ARE READY FOR DISPATCH
We take security of your details very seriously and have taken every precaution to ensure your transaction is secure. All your personal and account details and held on a secure web server, and when you place your order you will be taken onto a secure server - look for the locked padlock symbol in the status bar of your internet browser.
If you are still unsure about submitting your details over the internet, why not give us a call on +353 (0)74 9145185
Castle Cycles takes great care with the descriptions of the products, as they appear online. The limitations of broadcasting may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications are subject to change and Castle Cycles cannot be held responsible for discrepancies, either real or perceived.
We accept all the major debit and credit cards: Visa; MasterCard; and LAZER cards
Credit cards will be charged at time of DISPATCH
We also accept cheques and postal orders to the value of your order. Make these items payable to castle cycles. Call us for further details Cheques MUST be accompanied by valid cheque guarantee card details written on the reverse of the cheque. A cheque with a value above that of the guarantee card will be Transaxed which is our method of rapid cheque verification.
Do Your Prices Include VAT?
All prices on this site are quoted in and include VAT at the appropriate rate your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable then this tax will be deducted from your order prior to your card being charged. Your location may render you liable to import, state, local or other taxes: Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement.Castle Cycles uses an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed.
The prices quoted are those valid at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of value added tax. VAT does not apply to orders to be shipped outside the EEC or other Tax free areas – in these circumstances goods will be priced without VAT. All prices shown are cash prices. All products shown in this service are subject to availability.
You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form and tick the box, If we have any queries regarding your order we will contact you via e-mail or telephone.
Goods out of stock
If you place an order and the goods are out of stock we will inform you ASAP via email or telephone. Please ensure that you submit your correct email and telephone details on the order form.
If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together, or ship the order separately.
Cancelling or altering orders
You can cancel or alter your order at any time prior to its dispatch. Altered orders may be subject to a small delay as the order is repackaged etc. Please have your order details ready when phoning us.
Offline orders may be printed and sent by Fax, post, or email, together with payment and your goods will be dispatched just as soon as is possible. In the event of a product being out of stock, you will be contacted and made aware of an expected date of delivery.
When will my order be dispatched?
Orders received before 4.00pm Monday to Friday will be dispatched the same day provided we have your items in stock.
Items ordered after 4.00pm Friday and over a weekend will be dispatched Monday.
Items dispatched on Friday are for delivery the following Monday.
Items ordered over a Bank Holiday will be dispatched the next working day.
Castle cycles stock status is constantly updated but demand is high and we occasionally run out of stock on popular items. If, for this reason, we cannot dispatch your order we will contact you with a revised dispatch date.
What do I do if an item doesn't fit or I don't like the colour?
Contact Castle Cycles as problems can often be resolved without incurring unnecessary postal charges.
If however, it is deemed necessary to return an item for exchange or refund, please note the following:-
- Goods returned must be in original packaging, with labels still attached.
- Goods must be returned within fourteen days of receipt.
- Goods must have accompanying receipt and note of reason for return.
- Goods returned are subject to a minimum charge of £3.50
- Goods listed in our Special Offers or Clearance sections are not refundable, but may be exchanged
- Goods must be in new condition, i.e. unused and unmarked.
- Costs incurred in posting the returned item are not refundable.
Castle Cycles reserves the right to alter without prior notice any content found within this Web site. Special offers and reduced items are subject to one per customer, and strictly on a first come, first served basis. Castle Cycles and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of its being accessed or used. Castle Cycles assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.